Customer Care

Shipping Options

Order before 1pm on 18th December for guaranteed delivery before Christmas.

FREE
Free UK Standard
Estimated Arrival: 2-4 working days.
Courier: Royal Mail Tracked 48
Terms: Applies to all UK orders. No minimum spend. Automatically applied at checkout.
FREE
Free UK Next Day

Minimum Spend: £120

Estimated Arrival: 1-2 working days.
Courier: Royal Mail Tracked 24
Terms: Orders placed before 1pm only. Any orders after this cut-off time will be dispatched the next working day.
£5.99
UK Next Day
Estimated Arrival: 1-2 working days.
Courier: Royal Mail Tracked 24
Terms: Orders placed before 1pm only. Any orders after this cut-off time will be dispatched the next working day.

Orders placed before 12pm (GMT) will be dispatched the same day.

Orders passed this cut-off time will be dispatched the next working day. Please note, our working days are Mon-Fri excluding bank holidays.

This will depend on the shipping option you select at checkout.

Please note, we have no control over your parcel once we have handed the parcel over to our courier. Any delays will be down to the courier but we can gladly check for an update if gets delayed. 

Once your order is shipped, you will receive a shipping confirmation email with a link that will lead you directly to the package tracker. If you can’t find your shipping confirmation, please double-check your spam and promotions folders.

If you are still not able to locate the email, please feel free to reach out to support@raiseandreplenish.com for assistance.

You can cancel your order at any time prior to your order being processed. Please be aware that orders are usually processed on the same day they are received.

Please email hello@raiseandreplenish.com with your address and Order Number.

A signature WILL be required when your order is delivered to you. Please make sure you are available to sign for the package at delivery. You may also ask your concierge/reception to accept the parcel on your behalf.

In some instances, you may receive a message from the courier asking how you’d like your order to be delivered. Please know that if you opt for delivery without signature (an Authority to Leave or ATL) you accept all liability for any loss or damage that may result from delivering the package according to your instruction to deliver the package without your signature. Raise & Replenish and the courier will not be able to send a replacement order or refund you for the order should any loss or damage occur.

If you notice that the shipping address you provided at checkout is incorrect, please email us as soon as possible at support@raiseandreplenish.com. Be sure to include your name, order number, and the correct shipping address in your email. Alternatively, contact us via our web form.

If your order is unfulfilled and not yet shipped, we might be able to correct the shipping address for you. This is not guaranteed. Once your order is fulfilled and shipped, you will need to request an address change via the courier directly. You can usually do this through the tracking number we provide to you.

If your tracking shows your order has been delivered, but you can’t find your package we will always do our best to help!

We ask that you first look around your home or apartment complex and ask family, roommates, neighbors, and building management if they have seen your package.

If you still have no luck locating the package, then please contact the courier yourself in addition to emailing us. Please email us at support@raiseandreplenish.com and be sure to include your name and order number in the email. Alternatively, use our web form.

Once you’ve emailed us, we will also open an investigation with the courier where every step and detail of the delivery is checked and the driver that delivered the package is interviewed if possible. Due to formalities and time differences, the process of gathering information with the carrier may take more than 14 working days.

After the investigation is completed, if your package is declared lost by the carrier, we can then discuss a replacement.

Please keep in mind that if you gave the carrier the authority to leave your package without your signature and the carrier has confirmed that all required steps were taken on their end to deliver your package correctly, we will not be able to help with a refund or replacement as you have accepted liability for the package by waiving the signature requirement.

While we hope this never happens, you are more than welcome to refuse the delivery of your order. However, please know the costs of shipping your order, the cost of shipping your order back to us, and any duties/taxes paid on your behalf will be deducted from your refund. Your refund will be processed when the package is received and inspected at our base in Altrincham, United Kingdom.

At the moment, no. We’re currently only growing our brand and connecting with our customers in the United Kingdom. However, we have plans to expand into new markets and we’ll be prioritising the ones where we see the most demand. If you’re outside of the UK and you wish to buy our products, then let us know! You can do this by signing up for our newsletter and stating the country you’re located in. This will tell what sort of demand we can expect before launching in your country.